Gourmet Coffee Beans – Shipping Info

That’s Coffee guarantees the freshest coffee beans by roasting your coffee beans on the same day they are shipped.

  • Orders can be shipped to addresses within the United States and Canada.
  • Orders are processed and shipped within two (2) business days of being received. Orders placed after 1:00 PM Pacific Standard Time will be processed the following business day.
  • All back orders are filled as soon as stock arrives, normally 2 – 3 weeks. Our beans are not pre-packaged but we can occasionally face a backorder if a certain bean required for roasting is not available. Our customer service team will contact you as soon as possible in the case of a backorder.

2018 Holiday Shipping Deadlines

We want to ensure that coffee orders sent to your family and friends this season arrive in time for holiday gift giving.

Our roasters are very busy over the Christmas season as we fresh roast your coffee beans after your order is placed. The following recommended cutoff dates are calculated based on our increased holiday roasting volume and the shipping times provided by the given courier provider:

US Orders:

FEDEX GROUND HOME DELIVERY*

 

 

Residential Addresses – Order must be received before 12:00 PM PST on the appropriate day to receive by Christmas Eve:

1 Day Ship Zone – Dec 20th 

2 Day Ship Zone – Dec 19th

3 Day Ship Zone – Dec 18th

4 Day Ship Zone – Dec 15th

5 Day Ship Zone – Dec 14th

6 Day Ship Zone – Dec 13th

7 Day Ship Zone – Dec 12th

 

Commercial Addresses – Order must be received before 12:00 PM PST on the appropriate day to receive by Christmas Eve:

1 Day Ship Zone – Dec 19th 

2 Day Ship Zone – Dec 18th

3 Day Ship Zone – Dec 15th

4 Day Ship Zone – Dec 14th

5 Day Ship Zone – Dec 13th

6 Day Ship Zone – Dec 12th

7 Day Ship Zone – Dec 11th

 

*Qualifies for free shipping on orders over $75.

FEDEX 2 DAY DELIVERY:

Order must be placed by 12:00 PM PST on December 18th.

Canadian Orders

USPS PRIORITY MAIL

Order must be placed by 12:00 PM PST on Dec. 7th.

*Note: These packages must cross through customs where the processing time is hard to predict with increased volume of packages crossing the border over the holidays. We generally suggest at least 10 business days for Canadian packages.

 

Above delivery dates are not guaranteed. We will make every effort to ship your coffee to arrive in time for Christmas but we always recommend placing the order before these cutoff dates.

Please note that we are closed December 23, 24, 25 and 26. We will resume processing orders on Tuesday, December 27.

 

 

That’s Coffee guarantees the freshest coffee beans by roasting your coffee beans on the same day they are shipped.

  • Orders can be shipped to addresses within the United States and Canada.
  • Orders are processed and shipped within two (2) business days of being received.
  • Orders placed after 1:00 PM Pacific Standard Time will be processed the following business day.
  • All back orders are filled as soon as stock arrives, normally 2 – 3 weeks. Our beans are not pre-packaged but we can occasionally face a backorder if a certain bean required for roasting is not available. Our customer service team will contact you as soon as possible in the case of a backorder.

Free Shipping on USA Orders over $75

We offer free, FedEx Ground Delivery on all orders totaling $75.00 or more to the lower 48 States. Hawaii, Alaska and Canadian provinces or territories are not eligible for free shipping.

Shipping Methods

All US orders are shipped via FedEx Ground Delivery. If required, you can upgrade your FedEx shipping at an additional cost as marked in the shipping options page of the check-out process.

All Canadian orders are shipped via USPS in an effort to avoid additional brokerage fees. Shipping can take 7 – 21 days depending on your location (read about our heat seal valve bags that help your coffee arrive fresh).

Transit Times

Transit times are estimated from our roasting facility in Canton, Georgia and can range from 1 – 5 days, depending on destination. For FedEx Ground Delivery, you can get an estimate of delivery time by visiting FedEx Ground Service Maps and enter the origin zip code 30115.

We reserve the right to refuse shipment to any destination.

That’s Coffee Return Policy

Our mission at That’s Coffee is to provide you with fresh, roasted-to-order coffee beans that exceed your expectations.

Exchanges

That’s Coffee will issue a store credit for any non-defective order that is in its unopened, original package upon return.

Refunds

That’s Coffee will honor a refund through original payment method or a store credit if one of the following issues should arise:

  • You receive any coffee other than what you ordered
  • You receive any grind of coffee other than what you ordered
  • Your coffee/ tea was damaged during shipment
  • You receive someone else’s order
  • You have ordered the coffee/ tea in question more than five (5) times and notice a distinctive difference in flavor or taste

How to Return an Item:

1) Within 15 days of delivery, contact our customer service team at 360-603-9683 or by email at gourmetbeans@thatscoffee.com regarding the return you wish to make.

2) Our team will assign an RMA tracking number to identify your return and process your credit or exchange. Please note that credit or exchange will not be issued without this RMA tracking number.

3) Ship all product in original packaging to:

That’s Coffee
12230 Cumming Hwy
Canton, GA 30115

4) Our team will issue your credit or exchange once your refund request has been reviewed and the product has been received.

Costs of Shipping

Original shipping is separate from our products and considered part of the transaction. Therefore, original shipping costs are non-refundable unless the product received is damaged or defective upon receipt.

The customer assumes the cost of any return shipping for non-defective orders. The customer also assumes all responsibility for shipping costs (and damage incurred during shipping) of returned products.

Any defective order less than 5 lbs will be replaced with no need for pick up. Any orders 5 lbs or more may need to be shipped back or picked up for return or exchange. Please contact customer service at gourmetbeans@thatscoffee.com for details. In the case of returning a product, you will receive a refund/ credit once the product has been returned either by shipment or pick up.