Freshly roasted. Carefully shipped.

Shipping & Returns

Freshly roasted coffee delivered across the U.S. and Canada — with free shipping and a satisfaction guarantee you can count on.

We Stand Behind Every BEAN WE Roast.

We know how important it is to get your coffee fresh, fast, and just the way you ordered it. Below you’ll find everything you need to know about how we roast, ship, and handle returns, all designed to make your experience with That’s Coffee smooth and worry-free.

free shipping

US Orders $75+,
CDN Orders $200+

GUARANTEED FRESH coffee

Every bag small batch roasted the same day it ships.

190+ Types of coffee

Largest selection of online coffee to keep you caffeinated!

Shipping Overview

We roast and ship every order with care, so here’s what you can expect when your coffee is on its way, from how long it takes to process to the best way to track your delivery.
  • Orders are roasted and shipped within 2 business days of being received.
  • Orders placed after 1:00 PM PST are processed the next business day.
  • If an item is temporarily out of stock, our team will notify you. Backorders are typically filled within 2–3 weeks once beans arrive for roasting. Our beans are not pre-packaged but we can occasionally face a backorder if a certain bean required for roasting is not available.

USA: Free FedEx Ground Shipping on orders over $75 (applies to the lower 48 states only).

Canada: Free shipping on orders over $200.

Hawaii, Alaska, Puerto Rico, and Canadian territories are excluded from free shipping offers.

United States: Orders ship via FedEx Ground Delivery from our roasting facility in Canton, Georgia (ZIP 30115). Upgraded shipping options are available during checkout for an additional cost.

Canada: Orders ship via USPS to help you avoid brokerage fees. Delivery typically takes 7–21 days, depending on your location. Read about our heat seal valve bags that help your coffee arrive fresh.

Estimated delivery time from Canton, GA:

  • 1–5 business days for FedEx Ground (U.S.) – You can check estimated U.S. delivery times at the FedEx Ground Service Map
  • 7–21 business days for USPS (Canada)

We reserve the right to refuse shipment to any destination.

Returns & Refunds

We take pride in roasting your coffee fresh to order. If your order arrives damaged, incorrect, or not up to our usual standards, we’ll make it right.

Refunds or store credits will be issued for the following:

  • You receive the wrong coffee or wrong grind
  • Your order is damaged during shipment
  • You receive another customer’s order
  • You’ve ordered the same coffee more than five times and notice a significant change in flavor or freshness

Refunds are issued to the original payment method or as store credit once your return is processed.

We accept exchanges for non-defective products that are unopened and in their original packaging. A store credit will be issued once the return is received.

Step 1: Contact Us within 15 Days
Reach our Customer Service team at 360-603-9683 or [email protected] to start a return.

Step 2: Get a Return Authorization (RMA)
We’ll provide an RMA tracking number to identify your return. Returns without an RMA cannot be processed.

Step 3: Ship Your Product
Send unopened product(s) to:
That’s Coffee
12230 Cumming Hwy
Canton, GA 30115

Step 4: Receive Your Credit or Exchange
Once your return is reviewed and received, we’ll issue your refund or store credit promptly.

  • Original shipping fees are non-refundable unless your product arrived damaged or defective.
  • Customers are responsible for return shipping costs in the case of non-defective product.
  • Defective orders under 5 lbs will be replaced without requiring a return. Orders 5 lbs or more may need to be shipped back or picked up; contact us for details.

Subscribe & Save

Love your coffee routine? Make it effortless with our Subscribe & Save option. You’ll get freshly roasted coffee delivered on your schedule, no need to reorder every time.

Simply choose the Subscription option on any of your favorite coffees and select to have it delivered every 1, 2 or 3 months. Set it and forget it! We will then charge your credit card at the right interval of time and ship you your next batch of fresh roasted coffee to your door.

Yes! Simply log into our website and head to My Account to see your Subscription settings. It’s easy to cancel, pause or adjust your subscriptions.

FAQs About Shipping and Returns

We’re happy to help with orders, returns, or product questions! Here are some of our most commonly asked questions about when you order our fresh roasted coffee beans.

Most orders are roasted and shipped within two business days of being received. Orders placed after 1 PM PST are processed the next day.

U.S. orders: 1–5 business days via FedEx Ground.

Canadian orders: 7–21 days via USPS.

Currently, we ship only within the United States and Canada.

Yes! Orders $75 USD+ in the U.S. (lower 48 states) and $200 CAD+ in Canada qualify for free ground shipping. Hawaii, Alaska, Puerto Rico, and Canadian territories excluded.

If your order arrives damaged, incorrect, or not as described, we’ll replace or refund it.

Yes, orders under 5 lbs are replaced immediately without needing to return them.

Ask Us Your Question or Initiate a Return Here.

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