Coffee Gift Certificate FAQ

Frequently Asked Questions regarding Gift certificates

That’s Coffee gourmet coffee gift certificates are the perfect solution to buying for someone’s unknown coffee tastes. Gift Certificate credits can be stored in their account and redeemed at any time.

 

The following are the most common question we get asked about our popular Gift Certificates.

How do I purchase a gourmet coffee Gift Certificate?

Visit our collection of gourmet coffee Gift Certificates and choose between a variety of seasonal and special occasion gift certificates or stick with our standard Gift Certificate. Before purchase you will be prompted to enter:

  • Dollar amount (starting at $25)
  • Recipient’s email
  • Your name
  • Custom Message
  • Delivery Date (you can either choose Now or a future date)

Once you click “Add to Cart” you’ll have the ability to Continue Shopping or Proceed to Checkout where you will be prompted to enter your payment information just like with any other purchase on our website.

Can I customize the Gift Certificate?

Yes. During checkout there is a Message box for you to write a special note. This message will appear in the email we send to your recipient. You can also customize by choosing one of our special gift certificate designs which also appear as an image in the email we send to your recipient.

How does my recipient receive the Gift Certificate?

These are electronic gift certificates. We will email the recipient a notification that you have sent a gift certficate and include your custom message and instructions on how to redeem the gift certificate when they are ready.

Can I buy a gift certificate now and have it sent on a different day?

Yes. During checkout you can choose your own delivery date making it easy to pre-buy birthday and holiday gifts. We will email the gift certificate to your recipient on the date you choose.

What denomination are your Gift Certificates available in?

Our Gift Certificates start at $25 and are available in $25, $50, $75, $100, $150, $200, $250, $300 values.

How do I redeem a gift certificate?

If you have received an email notification for one of our gourmet coffee Gift Certificates you will find two options for redeeming the money:

1. Use Code at Checkout

The gift certificate email will contain a unique code that you can enter during the checkout process for instant redemption.

2. Add to Your Account for Later

The gift certificate email also contains an “Add to Your Account” button. You will be prompted to register for an account if this is your first time shopping or Login using your existing username and password. Once inside your account the gift certificate will be saved to use at any time.

Does the gourmet coffee Gift Certificate expire?

No our gift certificates never expire!

What happens if my purchase is more or less than my Gift Certificate amount?

If you have more funds in your Gift Certificate Account than the total cost of your purchase the balance will be left in your Gift Certificate Account for future use.

If there is not enough in your Gift Certificate you will be prompted to enter another payment method to cover the cost of the remainder of the purchase.

I need help – who should I contact?

For any queries regarding the Gourmet Coffee Gift Certificate , please contact the store by email at [email protected]. Please make sure you give as much information as possible in the email so that we can resolve the issue in a timely manner. Thank you!